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EMS
Priority Dispatch Software at 1298 Ambulance Control Room
The 1298 ambulance service of Mumbai launched ambulance
control room software
 A
new system launched by 1298 Ambulance Access for All (AAA) is all set to relieve
tension from the minds of victim needing the medical support. AAA has launched
priority dispatch software in their control room. Started with a set of 10 ambulances,
the project has now touched a figure of 51.
Initially, the ambulance service was limited only in Mumbai, but now a fleet
of 20 ambulances has reached Kerala. A sum of Rs 50 lakh is invested in setting
up the priority dispatch software. Mumbaikars can avail rapid ambulance response
and pre-hospital patient care, in case of any medical emergency by dialing 1298
with the launch of this ambulance control room software.
"The technology known as ProQA is the premier Emergency Medical Dispatcher
(EMD) software package in the world. It has the facility of collecting vital
information from the caller, obtaining the patient's status, choosing an appropriate
ambulance dispatch level and instructing the caller with medically-approved
protocols to support the victim/patient until the dispatched ambulance arrives
at the incident scene during an emergency medical situation," informs Sweta
Mangal, CEO, Dial 1298 for Ambulance.
The technology set-up is certified by the National Academy of Emergency Medical
Dispatch (NAEMD), while the control room has been equipped with Computer Aided
Dispatch (CAD) software which works on Realtime Tracking System (RTS) of ambulances
using Global Positioning Systems (GPS). Reliable communication link between
control room, ambulances and hospital emergency rooms are provided using wireless
radio trunking, backed up with CDMA and GSM phones to ensure smooth functioning
of the ambulance service.
The project is designed to work on cross subsidy model since they did not want
to rely on Government funds. So, as a part of the business model, they charge
a rational amount of money from the ones who wish to seek treatment from private
hospitals. "Whereas we charge a minimal mount from the person who opts
for Government hospital, we don't charge anything from accident victim,"
said Mangal.
Within a year, they are planning to launch 50 vans in each city which includes
Hyderabad, Bangalore and Chennai. Besides, the ambulance is soon to venture
to other metropolis like Delhi, Kolkata and Ahmedabad.
EH News Bureau
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