Launch

Maquet Launches MCare Services for Critical Care, Cardiovascular & Surgical Workplaces

MCare Services, through its web-based MCare Portal, provides the customer-specific information required for optimum life-cycle management of the products

The requirements placed nowadays on the medical technology departments of hospitals are immense. For the trend is increasingly one towards therapeutic overall concepts, thus creating greater demand for user service and support. With growing cost pressure, tighter budgets and more complex flows, many facilities are forced to look for alternative solutions to their servicing and maintenance needs.

Maquet has developed new service and aftermarket offering MCare Services specifically to meet these requirements. Servicing and maintenance are being optimised with MCare Services from Maquet. In the future, MAQUET customers can utilise four different contract types: MCare Preventive, MCare Plus, MCare Professional and MCare Partner. These provide solutions with varying degrees of scope, allowing medical technology departments to avail of services in accordance with their individual requirements and needs. MCare Professional, for example, is tailored to hospitals which have no medical technology department, or merely a small one, and which have decided to outsource servicing and maintenance in full. MCare Partner, in contrast, is aimed at clinics whose medical technology departments regulate these tasks internally, yet who avail of the know-how of Maquet with respect to technical support and training.

In addition to personal support, MCare Services, through its web-based MCare Portal, provides the customer-specific information required for optimum life-cycle management of the products — from the documentation, the latest updates, training units and up-to-date product information through to e-learning. With MCare Remote Services, the Maquet service technicians can access the devices any time as required via remote maintenance.

The combination of a correlation of individual needs when drawing up a contract, the MCare Portal and the Remote Services show hospitals how it is possible, despite intensive support, to operate cost-efficiently when it comes to servicing and maintenance. Thus with the contract type MCare Partner, for example, the servicing and maintenance costs may be allocated directly to the department in the hospital which availed of the service. The costs are transparent and clearly calculable, therefore. Additionally, with the option of remote maintenance any problems that occur can be remedied more quickly. There is no downtime - or only very little— for the department affected, with a simultaneous reduction in the travel expenses. MCare Services will be offered across all divisions for all Maquet products from now onwards.

Maquet is a subsidiary of the publicly-listed Swedish GETINGE GROUP, a company with over 2 billion euros in revenues (2008 fiscal year) and 12,800 employees worldwide.

EH News Bureau