NCR Special

'We Will Transform our South Delhi Campus as India's largest Single Site Multi-Hospital Complex'

As one of India's foremost names in healthcare, Moolchand Medcity has been setting standards for the past half century. For over five decades it has been providing healthcare services to three generations of Delhites with care and dedication. Shravan Talwar, CEO, Moolchand Medcity speaks to Express Healthcare about exciting plans ahead. Excerpts:

When was the hospital established and what was was the initial bed strength?

Moolchand Medcity started as an Ayurveda Research Institute in Delhi in 1957. Allopathic medicine was integrated with Ayurveda in Moolchand in 1958. At that time, the Hospital had around 20 beds.

What is the bed strength now?

Moolchand Medcity has bed strength of 350 licensed beds.

How has the hospital grown over the years, in terms of increase in profit, specialties and super-specialties and footfalls in the OPD?

Moolchand Medcity has been an integral part of India's booming healthcare industry. Today, it is the largest single site multi-speciality hospital in the country and has over 50-plus specialties, spread across seven speciality hospitals-Moolchand Ayurveda Hospital, Moolchand Cancer Hospital, Moolchand Children's Hospital, Moolchand General Hospital Moolchand Heart and Vascular Hospital Moolchand Orthopaedics and Neurosciences Hospital and Moolchand Women Hospital. Moolchand Medcity has been able to retain the trust of generations of Delhiites for 50-plus years and is marked by a steady increase in footfalls, with almost 100 percent occupancy. Our Clinic has seen a rising number of patients coming in for consultation.

What is the USP of the hospital?

Shravan Talwar

For any medical institution to assume leadership position it has to have state-of-the-art systems, excellent patient care facility and congenial, comfortable environment for the physician to work in. At Moolchand, we are focused on delivering the very best care to each patient through our team of outstanding, patient friendly and ethical physicians and care providers.

Moolchand Care Pathways are protocol driven, reflect global best practices, and ensure that our patients consistently receive quality care. Our 'Moolchand Cares' philosophy ensures putting patient interests ahead of our own and delivering care with compassion, empathy and a 'human touch'. We are committed to bringing facilities of global standards to our patients. Our facilities have been designed by international experts to meet the highest international standards of effective medical flows, patient safety, healing and comfort. We continually seek to leverage technology to enhance patient care and outcomes. The techniques that the hospital have pioneered in the region/ state.

At Moolchand Women Hospital, the first laparoscopic hysterectomy in North India was conducted. The award-winning Foetal Medicine programme is conducted here. At Moolchand Orthopaedics, the first knee replacement in North India was conducted. Moolchand General Hospital is the first to integrate Ayurvedic and Allopathic medicine. It is also the first hospital to introduce Panchkarma treatment in New Delhi. Some of the other significant firsts for Moolchand Medcity are:

• First laparoscopic hysterectomy.
• First intravenous thembolytic therapy in acute heart attack.
• First oral diapyridamole stress echo test.
• First laparoscopic cholecstectomy.

Please elaborate on the quality measures

Leadership in quality can only be accomplished by ongoing improvements and through the active participation of all employees. We are humbled that our excellence has been recognized by the new benchmark for healthcare quality in India - NABH, and for quality assurance-ISO 9001:2000. We, at Moolchand, are proud to meet these stringent standards that cover patient care, safety, continuous quality improvement and innovation.

The quality measures taken to assure the highest level of clinical care are mentioned below:

Quality Management System (QMS): The Quality and Systems (Q&S) department describes the implementation of requirements of Quality Management System (QMS) for Moolchand. QMS addresses all requirements and elements of the ISO 9001:2000 standard. All processes necessary for delivery of quality services and compliance with patient/ customer requirements are defined, implemented, maintained, controlled and continually improved.

Audit Division: We ensure that each segment of the hospital and component of the quality system is audited atleast half yearly. Moolchand maintains a system-level procedure that outlines the scope, frequency and methodology of its internal audits.

Process Excellence: This division is responsible to implement and sustain 5S and QCC techniques across due organisation:

5S: 5S is a Japanese management approach and a commitment towards improvement of quality, cost, delivery, safety, morale and environment. It helps the hospital to improve the delivery of service and reduce the loss by eliminating waste in Man, Machine, and Material And Method (4M) categories. This technique assists us in reducing data entry and missed information errors and enhances visual effects.

Quality Control Circle (QCC)

QCC is an activity where four to six people form a group and deal with some defects or problems to make continuous improvements in processes and quality to attain 100 per cent customer satisfaction and increase profits for the organisation.

Please elaborate on the use of IT in the hospital?

Advanced computerisation has contributed immensely towards patient safety. The use of cutting edge technology like new diagnostic tools such as 64 slice CT scan, advanced 600 mA X-ray machines, high-end ultrasound machines, etc. help in rapid and accurate diagnosis. The neonatal transport systems and telemedicine facilities help to provide healthcare to patients from far away places. Further, advanced and better monitoring systems help in smooth hospital management.

IT is also used to drive clinical quality and effective operation of the Hospital Management System. It follows an online standard for implementing and operating a complete information security process for maintaining patient records.

What is the road ahead for the hospital?

At Moolchand, our plan is to emerge as a top three healthcare services provider in North India through the development of a portfolio of hospitals and Medcities. We are in the process of transforming our landmark South Delhi campus to be India's largest single site multi-hospital complex. Moolchand Medcity, Lajpat Nagar, which will have 1,500 beds.