BusinessProcess

Genpact Implements Process Optimisation Programme

Genpact, a leader in managing business processes, recently announced the successful implementation of two pilot projects using the Hospital Operating System based on its proprietary Smart Enterprise Processes (SEPSM) methodology for New Delhi-based Lok Nayak Hospital and Dr Ram Manohar Lohia Hospital, respectively.

Genpact has effectively optimised the hospitals' layouts to improve core clinical activities, including eliminating waste in doctor time to positively impact patient care. The projects at both hospitals were aimed at enhancing patient access to the hospitals' emergency sections. These process improvements have led to a 30 per cent increase in patient flow and a 20 per cent increase in doctors' capacity over a period of 12-14 weeks.

"Genpact is proud to be part of projects that are seeking to re-define patient care practices in India and grow it to the next level. We are excited about the opportunity that the Indian healthcare industry presents and believe that Genpact is best positioned to partner with hospitals in the country to create centers of excellence that will deliver premium patient care to citizens. Leveraging our unique Smart Enterprise Processes (SEPSM) methodology will help us deliver significant value to this endeavor," said Tajinder Vohra, Senior Vice President and Head of Healthcare vertical at Genpact.

Genpact's team is closely engaged with the hospitals' staff to implement training programmes as well as create training modules to ensure a sustained and improved patient experience. "We are very happy with the intervention and hope that we can continue to move forward in our pursuit of improving the patient experience in our hospitals," said JP Singh, Principal Secretary of Health, Government of Delhi.

EH News Bureau