API Holdings (API), the parent company of digital healthcare brands such as PharmEasy, Thyrocare, and Retailio, has announced a collaboration with IBM to implement AI-driven observability using IBM Instana. This partnership is focused on improving application monitoring and incident management across API’s digital infrastructure.
By deploying IBM Instana, API has enabled full-stack, real-time observability across its microservices architecture. The platform supports rapid detection of incidents, streamlined root cause analysis, and ongoing performance management of both consumer-facing and enterprise applications. API reports that this has led to up to a 30% reduction in Mean Time to Resolution (MTTR) for issues and has improved developer productivity.
“IBM Instana has become our command center for incident management – intuitive, developer-friendly, and powerful. From real-time alerts to precise root cause analysis, it plays a central role in maintaining our application uptime ultimately enhancing customer trust. A high confidence on application monitoring and uptime has made more time for our Tech teams to innovate and perform higher value work like rapidly launching new services on its platforms,” said Vivek Kumar Singh, Vice President, Engineering, API.
The IBM Instana platform is currently in use across API’s three core businesses—PharmEasy, Thyrocare, and Retailio. It supports the monitoring of multiple mission-critical applications and integrates with automation systems and collaboration platforms. This integration enables real-time alerts via messaging tools and supports fast incident response through virtual meetings.
“Succeeding in today’s competitive digital healthcare sector demands always-on performance and instant incident resolution. Our work with API exemplifies how having insights-driven visibility of application and infrastructure environments can enable healthcare businesses drive productivity, innovate at pace, stay resilient, and continually deliver value to customers,” said Viswanath Ramaswamy, Vice President, Technology, IBM India & South Asia.
The implementation of observability tools across API’s healthcare platforms aims to create a scalable foundation for continued growth and service delivery.