The hospital bagged the award for Managing Customer experience and Baldrige Excellence Framework and get evaluated as per the global highest standard of evaluation
Motherhood Hospital has won ‘Active Customer Engagement’ award by the ‘Confederation of Indian Industry (CII) for Customer Obsession, 2019. The award was distributed by BN Satpathy, Former Senior Advisor, NITI Aayog. The award was conferred upon the hospital for its ability to adapt to the CII IQ Excellence Framework for Managing Customer experience and Baldrige Excellence Framework and get evaluated as per the global highest standard of evaluation.
Vijayarathna Venkatraman, CEO, Motherhood Hospitals said, “We arehonoured to receive the coveted CII Award for Customer Obsession. This award is a reflection of our continuous effort to offer consistent experience to all the patients and their families who come to Motherhood. We aim to deliver an exceptional healthcare experience to women, children, and their families steered by the highest standard of competence, care, and service excellence.”