Founded in 2016 by Pankaj Chandna and Manish Chandra, Vaidam is a technology-enabled medical tourism platform that aims to simplify access to healthcare for patients globally. The company connects international patients with treatment options in India and other countries.
What began as a two-person operation in a small room in Gurgaon has grown into a team of 100 members, managing over 500 patients monthly. The company has a presence in seven countries and partnerships with more than 80 hospitals in India and 300 hospitals globally.
Vaidam is among the first platforms in India’s medical travel sector to receive accreditation from the National Accreditation Board for Hospitals and Healthcare Providers (NABH). The company is also certified as a Great Place to Work. Its technology-driven business model has been featured in IVEY and Harvard Business School case studies.
Looking ahead, Vaidam plans to expand its international presence, strengthen its hospital partnerships and enhance AI-driven personalisation across the platform.
From its inception, Vaidam was conceptualised as a data-backed, technology-led solution to address the fragmented medical travel experience. The founders’ expertise in internet technologies and healthcare systems shaped a platform that combines patient support with operational technology.
Today, vaidam.com offers listings of over 1,500 hospitals, more than 16,000 procedure-centric doctors and over 8,000 medical packages across specialisations. The platform includes AI-assisted patient navigation tools, internally developed applications for managing OPD camps and lead workflows, and communication support in over eight international languages. It also provides patient case stories, reviews and dedicated case managers.
Unlike traditional facilitators, Vaidam manages the patient experience across the treatment journey through its in-house technology and on-ground presence.
The idea for Vaidam emerged when the founders identified a lack of information in the healthcare procedure space. While platforms existed for OPDs and teleconsultations, the founders identified a gap in surgery and hospital-based patient guidance, particularly for international patients.
Following research, experimentation and proof-of-concept pilots, Vaidam was launched to address this gap. Within a few months of its launch, the platform began receiving international patients in India.
While medical tourism companies largely operated through hospital-centric or relationship-led models, Vaidam adopted digital patient engagement, hospital discovery and remote relationship-building through storytelling and automation.
The company provides services across the patient journey, including pre-consultation, visa support, airport pick-ups, interpreters and post-operative recovery support. Its operations have also received NABH accreditation.
Vaidam serves international patients across seven countries, including India, Thailand, Germany, Egypt, the UAE and Turkey. Within India, its teams are based in healthcare hubs such as Delhi NCR, Chennai, Mumbai, Kerala and Bengaluru.
Outside India, the company operates information centres in Ethiopia, Uganda, Cameroon, Mozambique and Fiji. Four new offices are scheduled to open in countries including Zimbabwe and Tanzania. Its international staff is also present in Thailand, Turkey and five other countries to provide on-ground patient support.
The company conducts over 100 international OPD camps annually, led by Indian doctors. It also works with hospital partners in Germany, the UAE, Thailand, Malaysia, Egypt and Turkey to provide outbound treatment options.
From supporting 40–50 patients in its first year, Vaidam has grown to engage with 20,000–25,000 patients globally each month. Of these, 2,500–3,000 receive dedicated assistance across partner hospitals in India and overseas. The company has recorded year-on-year growth of 40–50 per cent.
Vaidam operates as a patient decision-making platform, with support from case managers and patient stories throughout the treatment process. Its operations are supported by technology systems and patient data management, while multilingual communication enables it to serve patients across geographies.
The company aims to expand its presence in global healthcare through its hospital partnerships, technology platform and patient support services.