Carestream India has had an extremely rewarding year in 2019. In the new year, the company is all set to launch some new innovations. Vincent Chan, President- Asia Pacific, Carestream Health speaks to Express Healthcare on their future plans
How was the year 2019 for Carestream India?
2019 was a fantastic year for Carestream. We are proud to share that we have grown in all our key product segments and in all our key markets, including India. In addition to growing our business, we also achieved various milestones in India:
- We established our 24×7 Global Business Operations Centre (BoC) in Mumbai. India with its exceptional talent, leadership and business infrastructure will support both the front and back office operations of Carestream across the world.
- We also launched a Cloud based Service Operating Platform which will help improve our service delivery and also improve our customer centricity. This was one of the biggest service transformation projects in Carestream with an end to end service management solution.
- Our India Logistics team received an internal certification of a Silver Quality Advocate Centre. This recognition was achieved by effectively using eight Quality Advocate tools for driving continuous improvement and perfect order fulfilment and delivery, as part of our regular operations.
- We also had great success on the development of our employees through various programmes such six sigma belt certifications and the top talent club.
The changes we made in 2019 in our business and our achievements above, position Carestream to continue serving a broad range of healthcare providers, and our global sales, service and support teams are experts in helping customers deliver quality care, control costs and maximise return on investment.
Carestream India has earned the certification of a “Great Place to work” and “The Most Trusted Healthcare Brand”. Could you please elaborate on these certifications?
Carestream Health India has been re-certified as a Great Place to Work, based on a rigorous assessment conducted by the global research and consulting firm, Great Place to Work Institute. This is the organisation’s third consecutive certification. I believe that a great workplace culture means a high-trust, high-performance culture and this certification is a validation that our employees trust the people they work for and take pride in what they do. We are extremely proud to be certified once again and will continue our drive towards excellence.
We also received India’s “Most Trusted Healthcare Brand” Award which was presented by White Page India, on September 21, 2019 at the Best Of India Conclave held at Hotel Four Seasons, Mumbai. Most Trusted Brands is an inspiring media platform that salutes the contribution of brands and leaders from many business sectors. White Page follows a rigorous research methodology that evaluates key indicators like growth, reach, infrastructure and innovation.
We are honoured to receive these recognitions which will further strengthen our resolve to fulfil the Carestream brand promise of providing innovative solutions to our customers.
What are the innovations that you wish to bring to India in 2020?
Our R&D teams have developed new offerings that touch every area of our portfolio—with more in our pipeline—to provide customers, dealers and business partners with improved image quality and advanced diagnostic imaging options. Our newest innovations include:
The Carestream Focus 35C Detector with Image Suite Software – an easy way for small facilities and speciality practices to upgrade to DR technology to tap into the power of digital medical imaging. This highly economical system combines advanced image processing with broad operating functionality.
Our enhanced DRX-Revolution Mobile X-ray System offers improved design and workflow, with many new features based on customer input. The tube head and collimator are smaller, lighter and balanced, and display screens are more responsive. Refined brakes and motors are quieter to minimise disturbing patients.
Dual Energy – available on the DRX-Evolution Plus, dual energy offers excellent image quality for providers and achieves optimal dose efficiency for patients. It captures two images in succession: one at lower-energy X-ray exposure and a second at higher exposure to derive a soft-tissue-only image with the bone structures removed, and another corresponding bone-only image.
Digital Tomosynthesis–available on the DRX-Evolution Plus, digital tomosynthesis acquires a series of individual images from a range of different angles that are analysed to provide depth information regarding patient anatomy. The resulting separation of overlying structures provides enhanced detection of subtle features that can be difficult to visualise in traditional 2D radiographs.
The DRX-Revolution Nano Mobile X-ray System – the first to use carbon nano tube technology to reduce size and weight as compared to other mobile X-ray systems and many more.
What is your message to your customers in India?
Our commitment to be a leader in radiology is as strong as ever. We have the expertise to turn ideas into innovation, and deliver intelligent imaging systems that benefit patients and providers in ways that are critically important to improving the quality of care.
We are bullish about the bright future we have at our company. We have a strong financial foundation, innovative technology and a well-deserved reputation for outstanding customer service and support. Each of us at Carestream will do our very best to exceed the expectations of customers, dealers and partners.