Fortis Anandapur: Delivering Excellence

Fortis Healthcare has its presence in 11 countries. It started its flagship hospital in Punjab, Mohali in the year 2002. The group entered in West Bengal 2009 and Fortis Hospital, Anandapur started in 2011. In a short span of two years the hospital is now known as one of the best hospitals in the Eastern region. Its focus remains in the quality healthcare, state-of-the-art technology, clinical talent, skill development, and constant clinical engagement. At this hospital the focus is on specialities like cardiology, cardiac surgery, neurology and neurosurgery, gastroenterology, chest medicine, orthopaedic and many other associate specialties. Fortis Anandapur has full time consultants because the hospital administration realises that most of the doctors in the city are engaged in different hospitals and have their clinics at different locations hence they end up wasting lot of times travelling different facilities. Here they are available to provide specialised care to the patients round the clock, throughout the day.

Due to overwhelming response in last two years, the hospital has been forced to expand much faster than what was initially planned. It has already started opening more beds and in this year plans to add another 150 beds.

New medical programme

Looking at the dire need of good oncology services in the city, the hospital is very keen to start comprehensive oncology programme along with plans to launch bariatric surgery and paediatric transplant programme this year.

Quality initiatives

• Medical Operating System and Clinical Excellence Score Card: Medical Operating System (MOS) was conceptualised under the MedEx Transformers projects in 2011. MOS focuses on process improvement and standardisation for improving patient outcomes; MOS focuses on ‘process’ while Clinical Excellence Score Card (CESC) tracks ‘outcomes’. Internal audits are done on Medical Operating System (MOS) protocols every month and findings are shared with Corporate Quality Group, along with outcome scores which are benchmarked against internal standards.
• Fortis operating system -Audit of service parameters: To improve service efficiency and effectiveness, Fortis Operating System (FOS) is implemented in the hospital. Under this project, departments are selected across the hospital and every procedure in these departments are defined with a process flow. The areas of concern pertaining to service delivery are identified and discussed.
• Antimicrobial stewardship: Under the hospital’s infection control programme, special emphasis has been given to Anti-Microbial Stewardship (AMS). AMS guidelines and surgical prophylaxis guidelines have been developed for 11 super specialty hospitals (the A-11 hospitals) in Fortis network across the country.

Fortis Anandapur has meticulously implemented these guidelines.

• The hospital has successfully banned 26 non-evidence based irrational antibiotics combinations from its IP/OP pharmacy
• The hospital has also launched the Drug Resistance Index (DRI) programme – a first of its kind in Eastern India

Accreditation

‘Quality is a journey and not a destination’ – Fortis Anandapur would continue to work on different parameters of quality to ensure that best care is provided to all the patients. Fortis Hospital, Anandapur is now accredited by NABH compliance. It has also applied for NABL accreditation.

Skill development

Fortis Anandapur has implemented the concepts of super specialised nursing services. Speciality nursing is a concept where a particular nurse gets trained in a particular speciality. So when a patient gets treated for orthopaedic, the ortho nurse who trained for pain management and trained for handling that particular case, will be attending the patient. This is something which is new in the city on which the hospital is working on.

• Critical care nursing: Nurses with critical care specialisation deliver competent nursing services to critically ill patients. A one year in-house specialisation course started from July 1, 2013.
• Orthopedic nursing: Patients requiring knee and hip replacement are looked after by competent nurses in a special unit with epidural analgesia.
• Respiratory nursing: Along with a respiratory therapist, a specialised respiratory nurse takes care of patients with pulmonological problems.
• Nephrology nursing: Nephrology unit have trained nurses for end stage renal patients.