Bangalore Baptist Hospital has received the prestigious QCI-DL Shah National Quality Award 2013 for the initiative ‘Healthcare Communication – A Bangalore Baptist Hospital Initiative for the Nation’. This award was presented to Dr Alexander Thomas, CEO of Bangalore Baptist Hospital by Arun Maira – Chairman of the QCI and member of the Planning Commission of India, on March 8, 2013 at the National Quality Conclave conducted by QCI in Delhi.
The QCI – DL Shah Award recognises successful projects of an organisation that have linked quality initiatives to real term financial gains and competitiveness. Emphasis is on savings achieved, methodology, impact and sustainability factors.
The healthcare communication project by BBH identifies that, even with quality facilities there is a gap in reaching the goal of satisfying the patient, and that gap can be bridged by effective communication. The team realised that there is no communication training in the curriculum for doctors and nurses, as opposed to developed nations, where there is not only a module on communications, but it is also evaluated periodically.
The team, along with the Mudra Institute of Communication, Ahmedabad (MICA), then developed specific communication training modules for doctors, nurses, pharmacists, security, administrators, and other staff which have been very effective. Following this, the team has written a book on communication titled “Communicate. Care. Cure.”
The team has, since then, successfully conducted a similar workshop for seven other hospitals in Bangalore including teaching hospitals, charitable hospitals, corporate hospitals and a government hospital.
EH News Bureau
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