Business Culture: Why core values matter?

Healthcare business will not succeed without values and a vision to anchor them. Everyone working in an healthcare organisation is a custodian of its values. Values-based healthcare will lead to trust building and make it more patient-centric. These were the central messages from the eight leading CEOs representing top healthcare organisations pan-India. They addressed the topic – ‘Business Culture: Why core values matter?’ on the second day of the third edition of Healthcare Senate 2018.

The session comprised eminent panelists – Dilip Jose, Group CEO, Manipal Hospitals; Dr Vishal Beri, CEO, Hinduja Surgical; Dr Sabahat Azim, CEO, Glocal Hospitals; Rajit Mehta,CEO, Max Healthcare; Dr Harish Pillai, CEO, Aster Hospitals & Clinics; Rupak Barua, Group CEO, AMRI, Kolkata; Dr Gaurav Thukral, COO, HealthCareatHOME; and Sanjay Prasad, CEO, Mission of Mercy Hospital & Research Centre, Kolkata.

Moderated by Dilip Jose, Group CEO, Manipal Hospitals, each member in the panel expounded on the role of values in building a successful business.

The CEOs spoke on the need to build and nurture a culture of engagement and accountability to succeed in an era of population health management and accountable care.

They also explained the various ways in which values can definitely offer a competitive advantage to a business like healthcare. The experts also reiterated that in times to come, only organisations that stay true to values like transparency, integrity and honesty would succeed in the long run.

Cautioning that it isn’t enough to talk about values, the CEOs informed that they should be applied to all aspects of healthcare. For instance, implementing good governance, monitoring clinical outcomes, patient-centric policies, etc.

The discussion established that apart from affecting the RoI in healthcare business, values will also significantly impact employees, patients, services and business processes in healthcare organisations.  All the panelists voiced that it was essential to take actions, tangible measures, based on the values that the healthcare organisations uphold.

Watch full video here: