Fireside Chat: Building institutional grade hospitals

Panellists in this video:
• Ms Avni Vira Parekh, Director-Healthcare, o3 Capital
• Mr Capri Jalota, COO, AIG Hospital
• Ms Kalyani Sharma, Principal Corrospondent, Express Healthcare (Moderator)

Key Highlights:
[1] Sustainable healthcare platforms emerge from taking the long view and doing the right things consistently over time.

[2] A clear hierarchy with one HOD and aligned teams prevents internal competition and ensures uniform treatment pathways, unlike fragmented corporate hospital models.

[3] Leading institutions don’t just follow protocols; they create new ones through strong academics, research, and innovations like pharmacogenomics and simplified diagnostic models.

[4] Salaried doctors, standardized pricing, and removing revenue-linked incentives enhance patient confidence and eliminate perceived bias in treatment decisions.

[5] From an investor lens, replicable unit economics, strong CXO leadership, process-driven systems, and consistent clinical outcomes are critical for scalable growth and capital attractiveness.