The initiative was launched at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities held at Tirupati
JP Nadda, Union Minister of Health and Family Welfare, has launched the ‘Mera Aspataal/ My Hospital’ initiative at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities at Tirupati in Andhra Pradesh. Faggan Singh Kulaste, Minister of State for Health and Family Welfare, Kamineni Srinivas, Minister of Health, Medical and Family Welfare, Government of Andhra Pradesh were also present at the occasion, along with other senior officials.
Speaking on the occasion, Nadda stated, “Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility. To further build upon the gains so far, we are now making a paradigm shift and expanding the programmes from grassroots upwards to build the continuity of care.”
Nadda informed that the ICT-based Patient Satisfaction System (PSS) ‘Mera Aspataal/ My Hospital for implementation in public and empanelled private hospitals, is envisaged to empower the patient by seeking his/ her views on quality of experience in a public healthcare facility. He further added that a multi-channel approach will be used to collect patients’ feedback i.e. web portal, mobile application, Short Message Service (SMS), Interactive Voice Response System (IVRS). “I am sure that ‘Mera Aspataal’, together with the Kayakalp awards, as part of ‘Swacchata Abhiyaan’ will spur the states in a spirit of friendly competition to get highest ratings for all their facilities”, the Union Health Minister added.
Srinivas stated that health of Indians has taken a big leap with NHM. The Minister highlighted various steps taken for pregnant women, reducing infant mortality rate, maternal mortality rate and reducing out-of-pocket expenditure for the patients. He also appreciated the Centre’s help for free drugs and diagnostics for the poor and telemedicine schemes.
The Union Health Minister also released operational framework on management of common cancers, guidance note for outsourced call centre for tele-consultation, grievance redressal and providing information about schemes. Nadda gave away awards to the states on the basis of health indicators and service delivery. The best performing large states for decline in IMR was given to Haryana and West Bengal. In this category the best performing small states were Nagaland and Tripura. Similarly, for service delivery in public health facilities, Tamil Nadu and Andhra Pradesh were awarded amongst large states and Sikkim and Himachal Pradesh were awarded amongst small states. Best performing Union Territory was Dadra and Nagar Haveli.
C K Mishra, Secretary, MoHFW, Dr (Prof) Jagdish Prasad, DGHS, Dr AK Panda AS & MD (NHM), Poonam Malakondaiah, Principal Secretary to Government, Health, Medical & Family Welfare Department, Andhra Pradesh and other senior officers of the Health Ministry were also present on this occasion.
EH News Bureau
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