Neuberg Diagnostics reduces manual HR tasks by 90 per cent with OfficeNet’s AI-Driven HR Ecosystem

As healthcare organisations scale across geographies and workforce complexity increases, HR systems are evolving from administrative tools into core operational infrastructure. Reflecting this shift, Neuberg Diagnostics, one of India’s leading integrated diagnostics providers across pathology and radiology, has strengthened its workforce operations through a digital HR transformation powered by OfficeNet.

With a workforce of over 7,500 employees across 250+ locations, and expansion across India as well as international markets including Sri Lanka, South Africa, and Dubai, Neuberg Diagnostics has been steadily modernising its people operations to support scale, consistency, and real-time visibility. As the organisation moves towards a projected workforce strength of 10,000 employees, managing multi-location teams, diverse employee categories, and complex compliance requirements has made unified HR infrastructure increasingly critical.

Following the implementation of OfficeNet’s AI-enabled HR ecosystem, Neuberg Diagnostics has achieved a significant operational shift, reducing manual HR tasks by up to 90% while improving process efficiency and workforce visibility across locations. Rather than relying on fragmented systems, the organisation has transitioned towards an integrated, AI-enabled HR framework designed to streamline workforce management across functions.

OfficeNet now serves as the digital backbone for key HR operations, enabling automation-led processes across attendance, payroll, recruitment, and workforce analytics. The platform’s AI-powered attendance system with facial recognition-based check-ins has improved workforce tracking across locations, particularly in diagnostic centres where traditional biometric infrastructure is limited.

In addition, geo-enabled workforce tracking and mobile-first access have strengthened visibility for field-based teams, while automated payroll and compliance workflows have improved accuracy and reduced manual dependencies. The system also leverages AI-driven resume parsing to accelerate hiring cycles and predictive HR dashboards that provide real-time insights into workforce distribution across locations, roles, and business units.

A significant portion of Neuberg Diagnostics’ workforce, nearly 60% operates in field and distributed roles, including doctors, scientists, technicians, and collection agents. For such a structure, real-time coordination and mobility-driven HR processes are critical. OfficeNet’s mobile-enabled ecosystem allows employees to manage attendance, travel, expenses, and incentive claims seamlessly, improving transparency and reducing administrative delays.

Sonali Chowdhry, CEO of OfficeNet, added, “As organisations scale rapidly, HRMS platforms are evolving from administrative systems into integrated operational ecosystems. For dynamic and fast-growing industries such as healthcare and diagnostics, real-time workforce visibility, automation, and process intelligence are becoming critical. We are pleased to support Neuberg Diagnostics with a flexible and scalable platform that simplifies complex workforce operations while enabling smarter and more efficient people management.”

With a growing clientele of over 500 brands, including LG Electronics, Havells, Prince Pipes, Bajaj Auto, JBM Group, LT Foods, Wings Pharma, Patanjali Ayurveda, Vishal Mega Mart, Amber Electronics, ACGL Goa, and ITC Hotels across healthcare, manufacturing, retail, and enterprise sectors, OfficeNet continues to strengthen its position as a trusted HRMS partner for large-scale organisations managing complex and distributed workforce ecosystems.