Prudential Health India wins AI Excellence honour at 2026 ISG Paragon Awards Asia

Prudential Health Insurance (Prudential Health India) has received the Distinction for AI Excellence honour at the 2026 ISG Paragon Awards Asia for its AI capabilities.

The company, one of the few standalone health insurance companies in India with a full digital stack since its inception, has developed an AI-powered Unified Data Platform (UDP) in collaboration with HCLTech. The platform embeds AI across the enterprise data lifecycle.

The UDP has enabled a 35 per cent reduction in delivery effort and a 45 per cent reduction in delivery costs. It has also facilitated the development of 300 analytics reports, including 150 regulatory reports, and the integration of more than 30 enterprise systems.

Commenting on Prudential Health India’s approach, Vinay Kumar, Chief Information and Technology Officer, said, “Building a truly digital insurer with a customised, N = 1 approach requires redefining the way data, intelligence and decisions come together. Our AI-powered Unified Data Platform is designed to create that foundation. The award is a validation of our belief that AI, when built into the core of the enterprise, can transform not just technology, but the way an insurer operates and creates value.”

The company has also implemented an integrated Customer Relationship Management (CRM) platform that provides a 360-degree view of every customer across more than ten customer-facing functions. This enables teams to deliver a consistent, informed and personalised experience throughout the policy lifecycle.

Prudential Health India’s customers also have access to a multilingual AI conversational bot on WhatsApp, which enables them to access self-service options. As many as 67 per cent of customers prefer this channel.

These initiatives reflect Prudential Health India’s approach to using AI to drive efficiency and make health insurance more relevant, responsive and individualised for customers.