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Zoom expands access to more HIPAA-compliant features, capabilities

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Healthcare customers can now leverage more of the Zoom platform, while still maintaining privacy, security, and compliance

As the demand for telehealth and the need to be confident when working with data that contains personal health information (PHI) is increasing, it’s important for providers and healthcare organisations to have the tools they need to stay connected and compliant, now and in the future.

As part of Zoom Video Communications’ commitment to enabling virtual care delivery, medical innovation, collaboration, education, and research, as unique healthcare applications and use cases continue to evolve, Zoom has announced enhanced features for healthcare customers to communicate even more efficiently with the platform.

While Zoom’s HIPAA-compliant healthcare license has helped providers, hospital administrators, and health systems use video, from conducting virtual doctors’ visits to connecting medical communities, the expanded offering gives healthcare organisations and providers access to more HIPAA-compliant features and capabilities — along with the ability to customise what features they allow or disable within their network.

New enhancements — and how they help healthcare customers

Organisations with a Zoom for Healthcare license can now access features and products like Zoom Chat, cloud recording for clinical applications, and Zoom Phone under Zoom’s updated business associate agreement (BAA). This means they can leverage more of the Zoom platform, while still maintaining privacy, security, and compliance.

With Zoom’s BAA license, healthcare customers can:

·        Enable Zoom Phone, Zoom cloud VoIP phone solution featuring secure HD voice; call forwarding, recording, and delegation; and voicemail transcription

·        Use Zoom Chat to quickly and securely communicate with colleagues, onsite or on the go

·        Record Zoom sessions to the cloud

·        Provide a secure location for patient health information and reporting on the administrator dashboard

Additionally, administrators have the flexibility to turn these settings on and off at the organisation level depending on specific policies. This allows them to give employees what they need when they need it, without worrying about granting access to unnecessary features.

Protecting privacy and security

Healthcare providers need to trust in the technology they’re using in order to meet HIPAA standards. Here are just a few safeguards that can help to protect the security and privacy of personal health information (PHI):

·        Data in motion is encrypted at the application layer using Advanced Encryption Standard (AES)

·        When enabled, Zoom’s advanced chat encryption allows for a secured communication where only the intended recipient can read the secured message

·        Other features allow healthcare customers to control session attendee admittance with individual or group entry, Waiting Rooms, required meeting passcodes, and locked room functionality

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