Cleveland Clinic, PD Hinduja Hospital and MRC conduct Patient Experience Summit
PD Hinduja Hospital & Medical Research Centre and Confederation of Indian Industry hosted leaders from Cleveland Clinic, a top US health system and leader in patient experience innovation to offer best practices in the area of patient experience. Cleveland Clinic presenters shared lessons learned and new approaches to delivering empathetic and compassionate care at every step in the healthcare continuum.
Ajit Singh, Chairman, ACG Worldwide and a recent patient of Cleveland Clinic was interviewed by Joe Sweet, International Director of Patient Experience. Singh shared his story and his personal experience on the exceptional care he received by the world-renown team at Cleveland Clinic which started right here in India with the service provided by Deepika Grandhi, Business Development Head, who assists patients in India travelling to Cleveland Clinic locations.
The interactive event was attended by healthcare leaders, administrators, clinicians, and patients from Mumbai and surrounding areas.