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India’s AI-enabled MyGov Corona Helpdesk bags two awards at CogX 2020

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The awards were won by Technical Partner of Mygov, JioHaptik Technologies

AI-enabled MyGov Corona Helpdesk bagged two awards under categories ‘Best Innovation for Covid-19 – Society’ and  ‘People’s Choice Covid-19 Overall Winner’, at the recently held CogX 2020, which is a prestigious Global Leadership Summit and Festival of AI & Emerging Technology held annually in London. The awards were won by Technical Partner of Mygov, JioHaptik Technologies.

MyGov, a citizen engagement platform, facilitates two-way communication between the government and citizens and facilitates participatory governance in India. In the fight against COVID-19, MyGov, JioHaptik Technologies and WhatsApp team collaborated to develop AI-enabled MyGov Corona Helpdesk in the record time of five days including weekend.

MyGov Corona Helpdesk demonstrated the true Public, Private and Partnership (PPP), wherein, citizen-centric services were provided by MyGov, the state-of-the-art technological solution including infrastructure were designed, developed, and deployed by JioHaptik Technologies, and ideas given by public were factored-in on daily basis to improve the services and solution.

CogX is one of the world’s largest events on AI, held annually in London with over 15,000 participants in attendance from the highest levels of business, government, industry, and research. The Cogx Awards are given out to the best-of-the-best in AI and emerging technologies across the world. After a rigorous evaluation, Indian chatbot ‘MyGov Corona Helpdesk’ was chosen among hundreds of entries that made a difference to society during the pandemic. Following a live digital pitch in front of a worldwide audience and esteemed judges, the JioHaptik was awarded the honour for providing AI-enabled technological solution for ‘MyGov Corona Helpdesk’ that has helped safeguard lives amid a pandemic.

In response to the COVID-19 outbreak, the ‘MyGov Corona Helpdesk’ has received more than 76 million messages and processed over 41 million conversations. With the active involvement of Government, JioHaptik and WhatsApp, this chatbot has helped/continues to help over 28 million Indians stay informed while providing a platform to get the latest information on COVID-19, curb rumours and misinformation.

Abhishek Singh, CEO, MyGov said that the right communication strategy and leveraging technology is an important strategy to deal with the pandemic. Digital India has made a solid foundation. It has been the endeavour of Digital India and its initiative MyGov to act as a bridge between citizens and government and ensure citizen participation and information dissemination on platforms that most citizens use. Towards this objective, MyGov Corona Helpdesk, developed in partnership with JioHaptik and WhatsApp, has really helped improve our outreach and engagement. The chatbot engages citizens in a user-friendly manner with personalised information and updates on COVID-19, government advisories, advice of medical experts, stories of COVID-19 survivors, myth busters and musical interludes through the positive harmonies campaign that also ensures that people are relaxed and stress-free. Innovative use of infographics, videos and podcasts have ensured that MyGov Corona helpdesk remains a true friend of citizens in this crisis.

Speaking on the win, CEO & Co-Founder of Haptik, Aakrit Vaish mentioned, ‘’What started as an initiative to spread the right information has today become a world-renowned technological solution that continues to assist millions. The government’s support was a key driver in building the ‘ MyGov Corona Helpdesk’ in record time and being recognised at a global technology summit further bolsters our belief that technology is meant to benefit society in the long run. We would also like to acknowledge our healthcare professionals as the real winners of this honour who are battling this pandemic 24/7.’’

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