Joy Chakraborty has taken over as the COO of PD Hinduja Hospital & Medical Research Centre. He has held other key positions such as Director – Administration and Senior Director – Operations in the same organisation. Speaking about his core responsibilities as the new COO he told Express Healthcare, “My core responsibilities will be to reiterate and strengthen the core values and ensure delivering healthcare through a patient- centric approach which we have been practicing over the last six decades. Patient care delivery needs to be more process and system driven for better outcome and my responsibility will be to make it affordable for the community. One of the other major responsibilities will be optimal utilisation of available skills and resources in the hospital through technology and better patient awareness. In alignment with our value system we need to continue to retain trust and confidence shown by the patients for the hospital.”
Speaking about his vision for the organisation in his new position he said, “PD Hinduja Hospital & Medical Research Center is committed towards ‘Quality healthcare for all’. My endeavour along with my team and the support of trustees will be ensuring safe to safest care for every patient who visits us for seeking healthcare services. PD Hinduja Hospital is growing organically by adding 100 beds. However, our endeavour is to reach our community at their doorstep. Our organisation has taken initiative to make healthcare more virtual through embracing technology and innovation model of care delivery. My pursuit will be implementation of these strategies so that healthcare does not remain restricted within brick and mortar and goes much beyond the geographical boundaries. We are also in the process of coming up with a knowledge centre which will integrate, research, innovation, technology, healthcare delivery and education for the betterment in future. We are leaders in TB research and have been acknowledged, as well as awarded by national and international agencies. Our focus will remain on similar kind of research and initiatives in all areas of healthcare to improve the quality of life of our population.”
Vinoo Hinduja, Executive Trustee, PD Hinduja Hosptial & Medical Research Center, spoke on Chakraborty’s appointment as COO and said, “At PD Hinduja Hospital and Medical Research Centre we work with a team of professionals but as a parivar and this culture has been our strength for over six decades. Joy over his tenure has illustrated this work ethos in various ways. He is a leader who carries his team with him and ensures that due credit is given to his team, thereby inculcating the parivar culture into everyday management. He has helped PD Hinduja Hospital receive accreditations and accolades by initiating quality initiatives with his colleagues and peers as a team. Joy’s biggest asset has been transparency and understanding which has contributed in the institute’s growth, not just as a revenue driver but as a quality driven organisation striving for the betterment of India’s healthcare sector. Hence, he is the best choice for the COO’s position.”
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